Frequently Asked Questions

Everything you need to know about your Sydney Labubu order.

Are your Labubu products authentic?

Yes, we guarantee that all Labubu products and fashion accessories sold on our store are 100% authentic and sourced directly from authorized distributors.

How long does shipping take within Australia?

Standard shipping within Australia typically takes 3-5 business days, while express shipping options are available for delivery within 1-2 business days.

What is your return policy for fashion items?

We offer a 14-day return policy for unused items in their original packaging. Please note that for blind boxes, the foil must remain sealed to be eligible for a return.

Do you offer international shipping?

Currently, Sydney Labubu ships to select international locations. Shipping costs and delivery times will be calculated at checkout based on your specific region.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services like Afterpay for your convenience.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.